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Terms & Conditions

Company Information
Aqua Lofoten Coast Adventure AS
Org.nr 918486313 MVA Foretaksregisteret

Street Address: Reineveien 55, 8390 Reine
Booking Office: Reine Ytre Havn 1, 8390 Reine

TLF: +47 99 01 90 42
E-MAIL: booking@aqualofoten.no
WEB: www.aqualofoten.no

CONDITIONS LIVEABOARD:
Booking must be done through your AGENT
Booking is secure when a 20 % non-refundable down payment is paid.
Rest payment must be done no later than 12 weeks prior to trip
Departure city varies - make sure to check
Departure time varies - make sure to check
Cancellation must be done in writing minimum 12 weeks prior to trip.

Your booking will be confirmed when we have reached the minimum number of participants (6 fully paying guests)
Down payment is not refunded.

CONDITIONS GROUPS:
Booking is secure when a 20 % non-refundable down payment is paid
Rest payment must be done no later than 4 weeks prior to trip
Departure city varies - make sure to check
Departure time varies - make sure to check
Cancellation must be done in writing minimum 4 weeks prior to trip.
Down payment is not refunded.

CONDITIONS DAY TOURS
BOOKING:
Your booking is not complete until you receive your electronic ticket.
Reservations not paid within the 14 days prior to activity date will be cancelled unless special agreement.
The mobile number given in your booking must be operative within 24 hours prior to your scheduled activity.

PAYMENT:
Payment must be done 14 days prior to your trip.
Payment must be done by credit card.
Payment by invoice is not an option unless special arrangement made prior to booking.

CANCELLATION:
All cancellation must be notified in writing not less than 14 days prior to your trip, or you will be charged in full.

If booking is cancelled or the number of guests reduced within the 14 days before your trip, the original booking will be charged in full.

If your trip is cancelled due to weather conditions, not enough participants or technical issues of any sort, your payment will be refunded in full.
Due to quick changes in local weather conditions we may cancel on short notice - up to 1 hour before departure.

Due to quick changes in the booking picture you may be notified of cancellations due to "not enough participants" up to 1 hour before departure.

MEETING POINT:
Meeting point for all our trips is at our Booking Office in the center of Reine; Reine Ytre Havn 1, 8390 Reine

If it is inconvenient for you to get to Reine, and want to be picked up at a different location, please contact us by e-mail to pre-arrange this.

MEETING TIME:
Meeting time is always 20 minutes prior to departure time. Departure time is the shown time of the activity on your booking.
Example: If you booked a trip at 10 AM, your meet up time is 09.40 AM!

Meeting time at any other locations varies between 10 - 30+ minutes after departure time of your trip, depending on several variables. Please check this the day of your trip.

No refunds in case of guests being delayed. Meeting time is final; 20 min. prior to departure time.

NOTE:
The general route on our trips may change due to weather conditions.

CONTACT US:
TLF: +47 99 01 90 42
E-MAIL: booking@aqualofoten.no

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